COUNTY ZONING POLICY
Thank you for considering Discount Fence Supply, Inc. for your
fencing project. We encourage all our valued customers to call or
visit their local building department to insure their project meets
local city and county zoning requirements for height and picket
spacing before making the final purchase. As all products are special
orders, there are no returns or credits on such products.
It is the customer's responsibility to be available at time of
delivery to check all quantities of packages and damaged goods.
Shortages and damages must be reported immediately on the bill of
lading, in writing, when you are asked to sign for the delivery.
We ship proper quantities in good condition. The carrier is responsible
for the delivery.
TO BE A COMMERCIAL ADDRESS: You must have either a tow motor (forklift) or a docking station. No exceptions. If you do not have either and Discount Fence Supply, Inc. is charged a residential drop off fee, then you will be responsible for paying the residential drop off fee.
The customer or representative of the customer must be present
to help unload the truck. Bufftech sections come broken down due
to ease of shipping and will be delivered on pallets. Delgard and
Jerith sections come pre-assembled and could have as many as six
sections per box and also be palletized. These pallets can be 'broken
down' for hand unloading for those who do not have fork lift capabilities.
Residential deliveries would require hand unloading which is the
customerís responsibility. The delivery driver may assist, but is
only required to get the load to his tailgate for unloading by you.
This applies to common carrier deliveries, not UPS or other special
service small package delivery companies.
We deliver by UPS, Airborne Express, or US mail at our discretion,
unless you request otherwise. Other carriers must ship packages
that are too large for these carriers.
Damage discovered after delivery must be reported directly to the
delivery carrier immediately. The delivery carrier will want to
inspect packages; goods and all shipping containers before a claim
can be made. After inspection a claim must be filed, which includes
the following documents:
- Original bill of lading
- Copy of paid freight bill
- Original invoice
- Repair or replacement invoice
- Inspection report
- Packing list
Make all claims promptly. Most carriers will not consider claims
after 48 hours from the date of delivery. Do not deduct losses from
your Discount Fence Supply, Inc., while awaiting adjustment of the
claim, as we can not be responsible for safe delivery.
Do not return goods to Discount Fence Supply, Inc. without first
securing written permission from us. Do not instruct the carrier
to return shipments when they arrive.
Discount Fence Supply, Inc. will assist you in anyway possible
to collect loss or damage claims from the carrier. We are not responsible
for filing claims, cost of replacement materials or the freight
charges for shipping of replacement parts or materials.
Please Note: Standard shipping
charges (or free shipping) do not include deliveries to residential addresses. If the
trucking company is required to come directly to a residence so
that you may unload your order there, additional charges may be
incurred. Road, private lane, etc. must be accessible by semi-truck/trailer.
If you have any Questions please do
not hesitate to call us at 800-878-7829.
Thank you for choosing Discount Fence
Fence Supply, Inc.
Rd. * Streetsboro Ohio 44241
Phone: (800)878-7829 Fax: (330)650-9004
email us at